74. Establishment of consumer mediation cell
The State Government shall establish, by notification, a consumer mediation cell to be attached to each of the District Commissions and the State Commissions of that State.
The Central Government shall establish, by notification, a consumer mediation cell to be attached to the National Commission and each of the regional Benches.
A consumer mediation cell shall consist of such persons as may be prescribed.
Every consumer mediation cell shall maintain—
a list of empanelled mediators;
a list of cases handled by the cell;
record of proceeding; and
any other information as may be specified by regulations.
Every consumer mediation cell shall submit a quarterly report to the District Commission, State Commission or the National Commission to which it is attached, in the manner specified by regulations.